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General conditions

Benjie of Switzerland Ltd. General Conditions of Sale for the use of www.benjie-shoes.com

 

Scope

These general conditions of sale aim to regulate the relations between:

·         Benjie of Switzerland Ltd.  route d'Avuzy 17 A, 1285 Athenaz (Avuzy), www.benjie-shoes.com website editor, and

·         The web user who has accepted the general conditions by ordering one of our products from www.benjie-shoes.com, hereafter referred to as the customer.

 

Products

The products sold are described on the website www.benjie-shoes.com at the time of sale. Product characteristics and photos are given for information purposes only in order to display the product. There should be photos of each product variant, but it may be the case that there is no corresponding photo available for a particular product variant. By product variant we mean either lined or unlined models whose soles may differ from one version to another.

The products shown on the website are available subject to stock availability.

 

Price

Prices are given in Swiss Francs and include VAT. These prices are only valid at the time of publishing. Benjie of Switzerland Ltd. reserves the right to modify prices at any moment without notice. Benjie of Switzerland Ltd. reserves the right not to deliver products whose prices are incorrect, and will inform its customers of a difference in price and offer them alternative products.

Benjie of Switzerland Ltd. may hold sales or promotions on its stock. These offers are only valid during the period in which they are published on the website and cannot be requested following this period.

Completing a sale, payment and confidentiality

By clicking on ‘Validate my order’ you give your consent to order the articles contained in your basket. The sales contract between the parties is binding once Benjie of Switzerland Ltd. has sent the customer written confirmation of his order. The customer is then subject to the general conditions of sale.

The price of purchases made on www.benjie-shoes.com is due in full at the time of ordering. Payment is by debit or credit card (Visa, Mastercard, American Express or Paypal).

Benjie of Switzerland Ltd. does not have access to confidential information concerning the payment method. Information entered is encrypted and sent securely to the payment aquirer; Benjie of Switzerland Ltd. and third parties do not have access to it. In the case of a refund, we can credit the transaction almost instantly via this payment method.

We will save your receipt and send your order details and our general conditions of sale to you by email. You can view our general conditions on our website at any time along with a summary of your order in the ‘Your account’ section under ‘Summary’. In this section you can also view or download your receipt.

For all payment methods, the customer agrees to provide true and accurate data. The use of false data and identity theft is considered to be fraud and is punishable by law under article 146 and 147 of the CC and will lead to prosecution.

 

Secure payment

Benjie of Switzerland Ltd. does not have access to confidential information concerning the method of payment. All information entered is encrypted and sent securely to Paypal; neither Benjie of Switzerland Ltd. nor third parties have access to it. In the case of a refund, we can credit the transaction via the same method of payment almost instantly.

 

Delivery

All deliveries within Switzerland will be charged 9.9 francs. Benjie of Switzerland Ltd. reserves the right to deliver the order in multiple packages or to deliver several orders for the same delivery address in the same package. It should be the case that products that are out of stock cannot be ordered. However, if a stock discrepancy should prevent a product from being delivered, Benjie of Switzerland Ltd. will inform the customer as soon as possible and offer him alternative products. In this situation, the customer is eligible for a refund.

Products are sent to the delivery address provided by the customer during the order process.

www.benjie-shoes.com currently only delivers throughout Switzerland.

If a package weighs more than 30kg, Benjie of Switzerland may increase the price of the product with the agreement of the customer, who will be notified before he validates his order.

Unless stated otherwise when the order is validated, delivery time is one week.

www.benjie-shoes.com agrees to inform the customer of any delay in delivery and will not be held liable as a result.

 

Guarantee against faults and the right to return goods

If a product is found to be faulty, the www.benjie-shoes.com guarantee allows the customer to return the product and be refunded the price of the product, provided the customer adheres to the conditions and time frames described in the following paragraph.

Benjie of Switzerland Ltd. agrees to refund all goods returned within 15 days of ordering as soon as possible, usually within 2 working days of receipt of the goods. Deductions will be made for any offers, discounts or free gifts that were received at the time of ordering, or any delivery costs, if applicable to the original order. Refunds will be paid only if the returned articles are intact, in their original packaging, protected in additional packaging (a shoe box is not sufficient packaging for postage), with any labels and provided that the return conditions provided in the package have been adhered to in full. Benjie covers all postage costs associated with product returns (the return label is pre-stamped).

 

Website terms and conditions

www.benjie-shoes.com is authorised for personal use only. Use of the site for commercial purposes, such as the sale to third parties of products purchased on the website, is strictly prohibited.

Any violation of this condition will be reported to the competent authorities and the user will lose his site membership instantly.

 

Changes to general conditions

The general conditions can be modified at any time by Benjie of Switzerland Ltd.

Customers must regularly consult the contents and any changes to the general conditions on our website

 

Subscription to the newsletter

Any web user, customer or not, may subscribe to our newsletter via the dedicated field on our website or by sending a request by email to info@benjie-shoes.com. In subscribing, the customer accepts the conditions concerning data processing. The customer may unsubscribe from the newsletter at any time by sending a request or via the link provided at the bottom of each email.

 

Change of name or address

Benjie of Switzerland Ltd. kindly requests that you inform us of any change of name or address before making an order, in order for your products to be delivered successfully.

 

Data protection

All customer data is treated with strict confidentiality. Benjie of Switzerland Ltd. agrees to respect the ethical guidelines issued by the ASVPC as well as current legislation, particularly concerning data protection.

The data collected will only be used to process the order, communicate with the customer, plan and assess sales activity and for marketing purposes as well as to design and develop service offerings and custom offers for the customer.

Article 1

Your data will only be used to ensure that your order is processed successfully. The email address provided when you signed up will only be used to inform you of new products and offers. You can unsubscribe at any time.

Article 2

To make your visit to the website more interactive and to allow you to use certain features, we use cookies. These are text files that are stored on your hard drive. The majority of our cookies are removed from your hard drive following your visit (temporary and session cookies, etc.). Other cookies that remain on your hard drive enable our site to recognise you on your next visit (permanent cookies). Our partners will not under any circumstances be permitted to determine, process or use your personal data via cookies.

Article 3

In line with the federal law on personal data protection, you can view and modify your personal data at any time simply by sending a request to the following email address: info@benjie-shoes.com

 

Applicable law and jurisdiction

Relations between Benjie of Switzerland Ltd. and the customer are regulated by Swiss law. The place of jurisdiction for any dispute concerning relations between Benjie of Switzerland Ltd. and the customer is Benjie of Switzerland Ltd. headquarters.